It goes without saying that we’d never do anything untoward with your personal data (“personal information”).
This privacy policy tells you what we do with your information, what rights you have with regards to it, and anything else we think you should know.
We collect personal information when you make a reservation or a payment, when you buy or redeem vouchers, and when you get in touch with the reservations and feedback team. (Further detail below.)
We may use this information to respond to and fulfill your requests, manage and promote our restaurants, comply with applicable law, and as otherwise permitted by applicable law. (Further detail below.)
We may share your information with our suppliers to provide reservation, wi-fi and payment services, or as otherwise permitted by applicable law. (Further detail below.)
We may use cookies (and other technology) to improve the performance of our website and to personalise your experience. (Further detail below.)
We may hold your information for 24 months for marketing purposes. (Further detail below.)
We may need to transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law. (Further detail below.)
We record and monitor telephone calls to help us improve our service and train our team. (Further detail below.)
Our website may contain links to other sites and platforms (such as our reservations provider) which are not owned or managed by us, and which have their own privacy policies. (Further detail below.)
You have the right to opt-out of receiving marketing communications, to receive a copy of the data we hold, and to update your personal data. (Further detail below.)
We will let you know about any material changes to this policy via an update on our website, and as otherwise required by applicable law. (Further detail below.)
If you have any questions about your information and what we do with it, please contact us via the contact details provided below.
This policy describes the processing of your personal data in relation to your use of this website by Byantaro Limited (“we”, “us” or “our”), as the owner and operator of this website. It also applies to any personal information we collect when you visit our restaurants or otherwise interact with us. Our head office is located at 248 Plumstead High Street, London, SE18 1JN.
For the purposes of applicable data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”)), we are a ‘data controller’ of your personal data (“your information”).
Where applicable, this policy should be read alongside our reservations or wi-fi terms of use which tell you about the basis on which you may book a table or sign up for wi-fi.
Family Choice Pizza collects personal data when you visit one of our restaurants, sign in for our wi-fi, contact us, or visit our website. This information may include:
Depending on how you use our restaurants and website and the permission you have given us, we process your personal data for the following purposes:
We will share your personal data with third parties in the following circumstances:
Like other websites, information and data on the Family Choice Pizza website may be automatically collected through cookies and similar technologies. Cookies are small files placed on website users’ hard drive to distinguish you from other users of the website. This helps us to provide you with a high-quality experience when you browse the website and also allows us to improve the website. We use cookies to analyse the flow of information; customise the services and content; measure promotional effectiveness and promote trust and safety.
Most browsers automatically accept cookies, but if you do not want information collected through the use of cookies, there is a simple process in most browsers to deny or accept cookies. More detail on how businesses use cookies is available here.
On the Family Choice Pizza site we use the following types of cookies:
Where we process personal data for marketing purposes or where you have given your consent, we process the data until you ask us to stop for a short period after this (to allow us to implement your requests), or for up to 24 months at which point we will contact you to check you still want to hear from us. We also keep a record of your email address if you have unsubscribed, or you have asked us not to send you direct marketing, so that you do not receive marketing emails in future.
Where we process personal data for a reservation, we retain it for 12 months. After that our records are anonymised (personal data is deleted). The anonymised data may be used to provide management information and historical analysis.
Where we process personal data for any other purpose, including when you make a complaint, provide feedback or buy a voucher, we retain it for 24 months. After that your data may be anonymised (personal data is deleted). The anonymised data may be used to provide management information and historical analysis.
We will also maintain records for invoicing, tax and warranty purposes.
We may keep a record of correspondence relating to queries and complaints for as long as necessary to protect us from legal claim.
Where we no longer have a need to keep your information, we will delete it.
Where will you send my data?
Our servers are kept in the UK, however Family Choice Pizza uses service providers around the world. Consequently, your personal data may be processed in countries outside Europe (the “EEA”) (i.e. all 27 EU Member States plus Iceland, Liechtenstein and Norway) including in countries where the local laws do not provide the same level of data protection as those in Europe. In particular, we have suppliers based in India and Europe. Where this is the case, and where the transfer is to a country or territory that is not subject to an adequacy decision by the EU Commission, personal data is adequately protected by EU Commission-approved standard contractual clauses (which have been implemented pursuant to Article 42 (2) of the GDPR) or the EU-US Privacy Shield. If you have any questions about the standard contractual clauses, or would like to obtain a copy of them, please email us via the contact details given below.
If you contact us by telephone we may monitor or record the call for training purposes, and to improve the quality of services that we provide to you.
Family Choice Pizza may include links to websites operated by third parties (such as our reservations service). These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we welcome any feedback about these linked sites via the contact details given below.
We do not knowingly collect or store any personal information about children under the age of 13 and we do not offer any of our products or services directly to children under the age of 13.
You are entitled to ask us:
You also have rights to object to some processing that is based on our legitimate interests, and to processing for direct marketing purposes. Further, where we have asked for your consent to process your data, you are entitled to withdraw this consent as more fully described above.
These rights are limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.
If you have unresolved concerns you are entitled to contact the UK Information Commissioner’s Office if you have any concerns.
We may use Facebook advertising services to deliver content to you while you are using the Facebook platform. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your settings:
We are happy to respond to any queries you may have about the way we process your personal data. If you have any questions or concerns about this policy or the way we process your personal data, please contact us.